PRIVACY AND SECURITY
We always welcome your questions and feedback. For privacy-related questions, please contact us at:
Phone from US: 805-680-9228
INFORMATION WE COLLECT
We request information from you (including name, address, telephone number, email address and, when necessary, credit card information) when you:
Place an order from our catalog or on our website
Return an item or make an exchange
Request a catalog
Receive a gift package
We maintain the data that you provide us, along with a record of your purchases, in a secure database. To best serve you, we may combine this information with data that is publicly available and data that we receive from other reputable sources whose policies meet the Direct Marketing Association's privacy standards. We also gather information about how visitors navigate through our website by using clickstream data gathered with "cookies." See "Cookies " below for further information.
USING INFORMATION WE COLLECT
At Teak deals, we always want to provide you with the best possible shopping experience and fulfill your orders exactly as you've requested. In order to do this, we collect information that allows us to:
Process and track your order
Provide the services you request
Contact you about the status of an order
Send you catalogs or promotional offers we believe will be of interest to you
Send you email updates on products and services, if requested
Identify your product and service preferences
Customize our communications to you
Provide information concerning product recalls or products you have purchased
Improve our merchandise selection and customer service
We offer choices about the types of information you receive from us. If you prefer not to receive catalogs or other communications, please contact us at the address shown at the top of this page. If you no longer wish to receive email updates on products and services you also may unsubscribe by replying to the address provided in each email. Please be sure to provide us with your exact name and address, or the mailing label from your catalog, so that we can be sure to identify you correctly. Because we plan our mailings in advance, it may take several weeks for your request to become effective. If, due to human error, you continue to receive our communications, please contact us again and we will make every effort to correct the situation.
Remember what items are in your shopping cart
Recognize you when you return to our website
Study how our customers navigate through our website and which products they request in site searches
HOW WE USE EMAIL
When you provide us your email address, we may send you emails necessary to process your order or to respond to a request. For example, after you place an order at www.teakdeals.com, you will receive an email confirmation. It is our intent to send you promotional email only if you have agreed to receive it. Instructions on how to unsubscribe are included in each email update.
UPDATING OR REVIEWING YOUR INFORMATION
To update your customer information (name, address, telephone number and email address), please contact us at the address shown above. If you have signed up for online account, you may log in and change your customer information by clicking on 'My Account' at the top right of your screen. A limited amount of purchase information also may be available to you.
It is our intent to protect against the loss, misuse or alteration of information that we have collected from you. We use a variety of current technologies and processes for protection of our customer data. We limit the information we provide to outside companies with whom we contract to only what they need to carry out their responsibilities. When you make a purchase or request a catalog on our web site, your transaction information is transmitted in a safe, encrypted format.
PRIVACY OF CHILDREN ON OUR WEBSITE
Our website is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under the age of 13.